TERMS OF SERVICE AGREEMENT
Effective Date: 06/07/2026
These Terms of Service Agreement (“Terms”) govern access to and use of QuestLynk, LLC’s website, client portal, request forms, payment links, document upload tools, communications, and related services.
These Terms are entered into by and between QuestLynk, LLC, a Florida limited liability company (“QuestLynk,” “Company,” “we,” “us,” or “our”), and any law firm, attorney, organization, business, representative, user, or client that accesses our website, submits a request, uploads records, communicates through our portal, pays an invoice, or uses our services (“Client,” “you,” or “your”).
By accessing QuestLynk’s website, using QuestLynk’s portal, submitting a request, uploading records or authorizations, paying an invoice, checking an acceptance box, electronically accepting these Terms, or using any QuestLynk service, you agree to be bound by these Terms and by QuestLynk’s applicable Master Services Agreement, service-specific terms, invoice terms, privacy terms, portal terms, and any applicable HIPAA/PHI addendum or Business Associate Agreement.
If you do not agree to these Terms, do not use QuestLynk’s website, portal, request forms, upload tools, payment links, or services.
1. QuestLynk’s Services
QuestLynk provides administrative medical record support services for law firms and related professional clients. Depending on the service selected, accepted, and paid for, QuestLynk may provide:
Medical record request and retrieval support.
Medical record request follow-up services.
Medical review and chronology services.
Expedited medical review and chronology services.
Priority Queue Management services.
Related administrative support services agreed to in writing.
QuestLynk’s services are intended to assist clients with requesting, organizing, reviewing, summarizing, and tracking medical records and related information. QuestLynk is not a law firm, healthcare provider, medical provider, expert witness company, litigation consulting firm, insurance company, or case management company.
2. Relationship to the Master Services Agreement
These Terms apply to general website, portal, communication, request submission, document upload, payment, and service access issues.
QuestLynk’s Master Services Agreement governs the paid service relationship between QuestLynk and Client, including service scope, payment terms, refunds, medical record retrieval, medical review and chronology work, PHI handling, confidentiality, limitations of liability, indemnification, dispute terms, and other service-specific obligations.
If there is a conflict between these Terms and the Master Services Agreement, the following order controls:
Any applicable HIPAA/PHI Addendum or Business Associate Agreement, but only for PHI-specific obligations.
Signed Master Services Agreement.
Service-specific terms, service schedule, or service order.
Invoice or payment terms.
Portal terms.
These Terms of Service.
Website terms or general policies.
These Terms do not replace the Master Services Agreement unless QuestLynk expressly states so in writing.
3. Eligibility and Authority
By using QuestLynk’s website, portal, request forms, payment links, or services, you represent that:
You are at least 18 years old.
You have authority to use the website, portal, or services.
If you are acting on behalf of a law firm, business, organization, attorney, or client, you have authority to bind that entity to these Terms.
You are not using QuestLynk’s services for any unlawful, unauthorized, unethical, or improper purpose.
You are not a competitor attempting to access QuestLynk’s confidential business systems, forms, workflows, pricing, processes, templates, or service methods for competitive purposes.
QuestLynk may refuse, suspend, or terminate access if QuestLynk reasonably believes a user lacks authority, is misusing the services, is acting unlawfully, or is violating these Terms.
4. Client Accounts and Portal Access
QuestLynk may provide access to a client portal or other approved platform for submitting requests, uploading documents, sending messages, tracking request status, reviewing updates, and managing service-related communications.
QuestLynk currently uses third-party portal and workflow tools, including Assembly or other QuestLynk-approved systems. QuestLynk does not guarantee uninterrupted availability of any website, portal, software, storage system, upload tool, payment processor, email service, fax service, internet connection, or third-party platform.
Client is responsible for:
Maintaining secure login credentials.
Limiting portal access to authorized users.
Notifying QuestLynk when a user should be removed or restricted.
Uploading documents to the correct request or matter.
Uploading complete, legible, and accurate records.
Reviewing portal comments, status updates, invoices, messages, and requests for information.
Ensuring its attorneys, employees, contractors, paralegals, assistants, and other users comply with these Terms.
QuestLynk may suspend portal access if QuestLynk reasonably suspects unauthorized access, nonpayment, misuse, a security risk, unlawful activity, abusive conduct, or breach of these Terms.
5. Medical Record Request Services
QuestLynk may assist Client with preparing, submitting, confirming, tracking, and following up on medical record requests to providers, facilities, copy services, portals, custodians, or other third parties.
Medical record request services may include, depending on the service selected:
Submitting requests using information and authorization provided by Client.
Confirming receipt of requests when confirmation is available.
Providing request status updates.
Performing follow-ups if the selected service includes follow-ups.
Notifying Client of known issues, including rejected authorizations, provider fees, missing information, facility delays, copy service delays, or incomplete responses.
QuestLynk does not guarantee that any provider, facility, copy service, portal, custodian, or third party will release records, produce complete records, waive fees, comply with a deadline, confirm receipt, confirm transmission, or respond within a specific time.
6. Medical Review and Chronology Services
QuestLynk may provide medical review, medical summary, and medical chronology services. These services are administrative, organizational, and informational in nature.
Depending on the service selected, QuestLynk may review records, identify relevant medical events, prepare summaries, prepare chronologies, organize treatment timelines, identify providers, note diagnoses, summarize complaints, summarize treatment, identify medications, highlight missing records, and organize medical information based on the records and instructions provided by Client.
Client is responsible for identifying the specific issue, injury, provider, treatment, date range, claim, body part, medical event, or question QuestLynk should focus on. If Client provides limited or general instructions, QuestLynk may perform a general review based on the selected service tier.
QuestLynk is not responsible for failing to emphasize issues, dates, providers, injuries, theories, diagnoses, symptoms, treatments, or questions that Client did not identify in writing.
7. No Legal Advice
QuestLynk is not a law firm and does not provide legal services.
QuestLynk does not provide legal advice, legal research, litigation strategy, case valuation, settlement recommendations, statute of limitations analysis, court deadline tracking, discovery deadline tracking, filing advice, subpoena advice, privilege advice, legal ethics advice, or professional responsibility advice.
No attorney-client relationship is created between QuestLynk and Client, Client’s law firm clients, patients, claimants, represented parties, or any third party.
Client remains solely responsible for legal judgment, legal advice, professional duties, case strategy, filings, deadlines, pleadings, discovery, settlement decisions, litigation decisions, trial decisions, and final use of any records or deliverables.
8. No Medical Advice or Medical Provider Relationship
QuestLynk does not provide medical care, pharmacy services, patient counseling, medication therapy management, diagnosis, treatment recommendations, medical advice, medical causation opinions, standard-of-care opinions, medical necessity opinions, expert witness opinions, or patient care.
No pharmacist-patient relationship, healthcare provider-patient relationship, medical provider relationship, expert witness relationship, or fiduciary relationship is created by QuestLynk’s services.
Any medical summary, chronology, or review prepared by QuestLynk is for Client’s administrative and internal review purposes only and must be independently reviewed by Client before use.
9. Client Responsibility for Records, Authorizations, and Instructions
Client is responsible for providing accurate, complete, and authorized information, including:
Patient or claimant identifying information.
Provider or facility information.
Date ranges.
Record types requested.
Properly signed authorizations.
Facility-specific forms when required.
Passwords needed to open records.
Records to be reviewed.
Specific review instructions.
Deadlines or priority information, if applicable.
QuestLynk may pause, reject, or refuse a request if the authorization is missing, unsigned, expired, incomplete, rejected, mismatched, legally insufficient, or otherwise questionable.
Client is responsible for obtaining corrected authorizations, consents, subpoenas, court orders, proof of representation, or other legal authority necessary for the request.
10. Records Provided As-Is
QuestLynk’s work is based only on the records and information provided to QuestLynk or made available to QuestLynk.
QuestLynk is not responsible for records that are missing, incomplete, inaccurate, illegible, duplicative, misfiled, corrupted, password-protected without a password, uploaded to the wrong request, or not produced by a provider, facility, copy service, or custodian.
QuestLynk does not independently verify the truth, accuracy, completeness, medical correctness, legal significance, or evidentiary value of records created by healthcare providers, facilities, copy services, or other third parties.
Client must independently review original records and verify all facts before using QuestLynk’s deliverables externally.
11. File Quality and Upload Requirements
Client must provide records in a reasonably accessible, legible, and reviewable format.
QuestLynk may pause work or charge additional fees if files are blurry, corrupted, password-protected without a password, disorganized beyond the selected service scope, uploaded in the wrong matter, duplicative, unreadable, excessively fragmented, not searchable, not reviewable, or submitted in a format that requires additional sorting, organization, conversion, or preparation.
Duplicate, irrelevant, blank, unnecessary, or nonresponsive pages may count toward page limits unless Client removes them before submission or QuestLynk agrees otherwise in writing.
Client is responsible for removing any pages Client does not want reviewed, stored, or counted before submission.
12. Payment Terms
QuestLynk does not begin work until payment is received unless QuestLynk agrees otherwise in writing.
A request is not considered active until:
Client submits the required information.
Client uploads or provides required records or authorizations.
Client pays the applicable invoice.
QuestLynk accepts the request.
Additional services, additional pages, expedited handling, follow-ups, re-submissions, corrections outside the original scope, changed instructions, additional providers, additional date ranges, additional review questions, or additional administrative work may require additional payment.
Unpaid invoices may result in paused work, withheld deliverables, suspension of portal access, late fees, collection efforts, and recovery of reasonable collection costs or attorney’s fees where permitted by law.
13. Third-Party Fees
Medical providers, facilities, copy services, record custodians, portals, or other third parties may charge fees to process, copy, transmit, certify, or release records.
Unless expressly included in writing, third-party fees are separate from QuestLynk’s service fees and are Client’s responsibility.
QuestLynk may pause or delay a record request if a third party requires payment, additional authorization, facility-specific forms, clarification, proof of representation, subpoena, court order, portal registration, or other action from Client.
14. Refund Policy
QuestLynk may provide a full refund if Client cancels before QuestLynk begins work.
Once work begins, fees are generally non-refundable. Work begins when QuestLynk opens, reviews, organizes, submits, processes, analyzes, summarizes, chronologizes, follows up on, or otherwise works on a request.
No refund is owed because Client uploaded the wrong records, changed strategy, no longer needs the service, failed to provide proper authorization, submitted duplicate or irrelevant pages, failed to remove pages before submission, provided incomplete instructions, failed to identify the issue to be reviewed, failed to respond to QuestLynk, or because a provider delayed, denied, or incompletely produced records.
If QuestLynk makes a material error within the purchased scope, QuestLynk may, at its discretion, correct the error, revise the deliverable, issue a credit, or provide a refund for the affected service.
15. Revisions and Corrections
Client must review deliverables promptly after delivery.
Unless otherwise stated in writing, Client must report any requested correction within seven business days after delivery. If Client does not report an issue within that period, the deliverable will be deemed accepted.
Corrections are limited to errors within the original purchased scope.
New records, new questions, new date ranges, new providers, new formatting preferences, new legal theories, new instructions, new priorities, or changed strategy are not corrections and may require a new order or additional fee.
QuestLynk is not required to provide unlimited revisions.
16. Turnaround Times
Any turnaround time stated by QuestLynk applies only to QuestLynk’s internal work and begins only after QuestLynk receives all required payment, records, authorizations, instructions, passwords, and other necessary information.
Turnaround times may be extended by incomplete records, missing instructions, invalid authorizations, client delays, third-party provider delays, facility or copy service issues, poor file quality, additional page volume, duplicate or disorganized records, weekends, holidays, after-hours submissions, software outages, internet outages, payment processor issues, fax issues, email issues, power outages, or events outside QuestLynk’s reasonable control.
Unless expressly stated in writing, turnaround times are not guarantees of legal deadline completion, provider response, third-party response, court result, settlement result, or case outcome.
17. Deadlines and Priority Queue Management
QuestLynk does not calculate, monitor, verify, or guarantee statutes of limitation, court deadlines, discovery deadlines, filing deadlines, hearing dates, deposition dates, mediation dates, demand deadlines, trial deadlines, or any other legal or case-related deadline.
Priority Queue Management, if purchased, affects QuestLynk’s internal prioritization only. It does not include legal deadline calculation, legal advice, record retrieval, medical review, medical chronology, or court deadline tracking unless separately purchased in writing.
Client is solely responsible for identifying, calculating, entering, verifying, monitoring, and meeting all legal and case-related deadlines.
Any deadline entered into QuestLynk’s portal or communicated to QuestLynk is treated as Client-provided information. QuestLynk’s use of a deadline for internal prioritization is not legal advice and does not shift deadline responsibility to QuestLynk.
18. PHI, HIPAA, and Privacy
QuestLynk may receive, access, use, store, transmit, or review protected health information, personal information, confidential case information, and related records only as necessary to perform the requested services or as otherwise permitted by law or written agreement.
QuestLynk will use reasonable administrative, technical, and physical safeguards to protect PHI and confidential information.
Client is responsible for ensuring that Client has authority to disclose records and PHI to QuestLynk. Client must not upload or provide PHI that Client is not authorized to disclose.
QuestLynk will not sell PHI. QuestLynk will not use PHI for marketing without proper authorization.
If applicable, the parties may enter into a separate HIPAA/PHI Addendum or Business Associate Agreement. If a HIPAA/PHI Addendum or Business Associate Agreement conflicts with these Terms regarding PHI handling, the HIPAA/PHI Addendum or Business Associate Agreement controls as to PHI.
19. Minimum Necessary
QuestLynk will use reasonable efforts to access, use, request, and disclose only the PHI reasonably necessary to perform the requested services.
Client agrees to submit only the records, PHI, authorizations, and information reasonably necessary for the requested service.
Client is responsible for removing unnecessary PHI, unrelated records, duplicate pages, and irrelevant materials before submission if Client does not want those materials reviewed, stored, or counted toward page limits.
20. Sensitive Records
Client is responsible for ensuring it has proper authority to disclose sensitive records to QuestLynk, including but not limited to mental health records, psychotherapy records, substance abuse treatment records, HIV/AIDS-related records, genetic testing records, reproductive health records, minor records, deceased patient records, workers’ compensation records, VA records, military records, correctional facility records, federal facility records, or records subject to special state or federal confidentiality rules.
QuestLynk may pause or refuse work if authorization, consent, or disclosure authority appears incomplete, invalid, expired, questionable, or legally insufficient.
21. Security Incidents
If QuestLynk becomes aware of a confirmed unauthorized access, use, or disclosure involving Client’s PHI or confidential information, QuestLynk will notify Client without unreasonable delay and will reasonably cooperate in investigation and mitigation.
The parties will coordinate regarding legally required notices unless immediate notice is required by law.
Client remains responsible for notices to Client’s clients, patients, claimants, courts, opposing parties, regulators, or other third parties unless applicable law or a separate written agreement provides otherwise.
22. Vendors and Subcontractors
QuestLynk may use software providers, payment processors, fax providers, cloud storage providers, contractors, reviewers, administrative assistants, and other vendors or subcontractors as reasonably necessary to perform services.
QuestLynk will require vendors or subcontractors with access to PHI or confidential information to maintain appropriate confidentiality, privacy, and security obligations.
QuestLynk remains responsible for work performed by its personnel and subcontractors within the limits of these Terms and the Master Services Agreement.
23. Records Retention
Unless otherwise required by law, written agreement, legal hold, active dispute, unpaid invoice, ongoing client matter, or applicable HIPAA/PHI Addendum or Business Associate Agreement, QuestLynk may retain Client records and PHI for up to 90 days after completion of the applicable request.
After that period, QuestLynk may delete, destroy, return, or archive records in accordance with its internal privacy and security procedures, applicable law, and any applicable HIPAA/PHI Addendum or Business Associate Agreement.
QuestLynk may retain administrative records, contracts, invoices, payment records, audit logs, request histories, authorization records, compliance documentation, and proof-of-work records for business, tax, compliance, legal, audit, dispute, or insurance purposes for at least six years or longer where legally or operationally necessary.
QuestLynk will use reasonable efforts to avoid retaining unnecessary PHI in administrative records.
24. Confidentiality
Each party may receive confidential information from the other party. Confidential information includes nonpublic business, legal, medical, personal, case-related, financial, operational, technical, or strategic information.
Each party agrees to use confidential information only to perform or receive services and to protect confidential information using reasonable safeguards.
Confidentiality obligations do not apply to information that is publicly available, already known without breach of duty, independently developed, lawfully received from another source, or required to be disclosed by law.
Confidentiality obligations survive termination of these Terms.
25. Attorney-Client Privilege and Work Product
Client is responsible for determining whether any information, records, notes, communications, summaries, chronologies, or deliverables are privileged, protected by attorney work product, confidential, or otherwise protected.
QuestLynk will maintain confidentiality as stated in these Terms, but QuestLynk does not provide legal advice regarding privilege, waiver, work-product protection, confidentiality designations, or litigation strategy.
Client should not upload privileged or protected materials unless Client determines that doing so is necessary and appropriate.
26. Communications
Request-specific instructions must be submitted through QuestLynk’s portal or another QuestLynk-approved written communication method.
Verbal instructions must be confirmed in writing to be binding.
QuestLynk is not responsible for missed instructions sent through informal, unapproved, incomplete, unclear, or incorrect communication channels.
Client must monitor portal comments, status updates, invoices, requests for information, and messages.
Client should provide one primary point of contact for each request whenever possible.
27. No Direct Patient or Claimant Contact
QuestLynk provides services to Client and communicates with Client’s law firm or authorized law firm representatives.
QuestLynk will not communicate directly with Client’s clients, patients, claimants, represented parties, law firm clients, or third-party beneficiaries unless QuestLynk separately agrees in writing and Client provides appropriate authorization, instructions, and legal authority.
Client is responsible for all communications with its own clients, patients, claimants, represented parties, courts, opposing counsel, insurers, experts, and third parties unless otherwise agreed in writing.
28. Use of Deliverables
After full payment, Client may use QuestLynk deliverables for Client’s internal case work and legal support purposes.
Client is responsible for verifying all deliverables before using them externally, including in demands, pleadings, discovery, depositions, mediation, settlement negotiations, hearings, trial, communications with experts, communications with insurers, or communications with third parties.
Client may not resell, sublicense, white-label, publish, distribute, copy, or use QuestLynk’s templates, formats, processes, workflows, checklists, systems, or deliverables as a competing service.
29. Intellectual Property
QuestLynk retains ownership of its name, logo, branding, website structure, portal structure, templates, forms, instructions, formats, checklists, workflows, processes, methods, training materials, internal tools, pricing structure, service systems, and business systems.
Client receives a limited right to use final deliverables for the matter or purpose for which they were purchased, subject to full payment and these Terms.
Client does not receive ownership of QuestLynk’s underlying templates, systems, processes, workflows, formatting, training materials, or proprietary methods.
30. Website and Portal Restrictions
You may not:
Use QuestLynk’s website, portal, forms, payment links, or services for unlawful purposes.
Upload records or PHI without proper authority.
Upload malicious files, viruses, malware, or harmful code.
Attempt to access another client’s account, records, requests, or information.
Attempt to interfere with the website, portal, payment system, or service operations.
Reverse engineer, copy, scrape, reproduce, or misuse QuestLynk’s templates, workflows, forms, service structure, or business systems.
Misrepresent your identity, authority, affiliation, or authorization.
Use QuestLynk’s services to violate privacy laws, professional rules, court rules, HIPAA, or any applicable law.
Submit abusive, threatening, harassing, discriminatory, or unprofessional communications.
QuestLynk may suspend or terminate access for any violation of this section.
31. No AI Medical Review
QuestLynk does not use artificial intelligence to perform medical review, medical summary, or medical chronology analysis unless QuestLynk later updates its terms or obtains Client’s written approval.
QuestLynk may use administrative systems to receive, store, organize, transmit, and manage requests, records, messages, and work product. Use of those systems does not mean that artificial intelligence is performing medical review, medical summary, or medical chronology analysis.
32. Nationwide Services
QuestLynk may provide services to law firms and clients located outside Florida.
Client is responsible for complying with the laws, rules, authorizations, subpoena requirements, court orders, privacy rules, professional obligations, and record-request requirements applicable to Client’s jurisdiction, matter, and client.
QuestLynk does not provide state-specific legal compliance advice.
QuestLynk may pause, reject, or request clarification for any request that appears to require additional authorization, state-specific documentation, legal process, court order, subpoena, or client instruction.
33. Client Legal and Professional Responsibility
Client is solely responsible for complying with all applicable rules of professional conduct, court rules, privacy laws, client-consent requirements, authorization requirements, subpoena rules, discovery rules, confidentiality duties, privilege rules, and legal ethics obligations.
QuestLynk does not supervise Client’s legal work and does not control Client’s attorney-client relationships.
34. No Guarantee of Outcome
QuestLynk does not guarantee:
That records will be obtained.
That records will be complete.
That records will be accurate.
That every relevant fact will be found.
That every relevant medical issue will be identified.
That a chronology will support Client’s case theory.
That a case has value.
That a provider, facility, copy service, custodian, insurer, opposing counsel, expert, court, or third party will agree with any summary or chronology.
That Client will obtain a settlement, judgment, recovery, or favorable result.
That a provider, facility, copy service, or custodian will respond by any deadline.
That QuestLynk’s deliverables will satisfy any court, insurer, opposing counsel, expert, or third party.
35. Disclaimer of Warranties
QuestLynk will use commercially reasonable efforts to perform the purchased services.
Except as expressly stated in these Terms or in the Master Services Agreement, QuestLynk disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, legal sufficiency, medical sufficiency, non-infringement, and outcome.
QuestLynk’s website, portal, upload tools, communication tools, payment links, and services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.
36. Limitation of Liability
To the fullest extent permitted by law, QuestLynk will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages, including but not limited to lost settlement value, lost case value, missed legal deadlines, litigation losses, sanctions, adverse rulings, legal malpractice claims, lost business, lost data, reputational harm, or third-party claims.
QuestLynk’s total liability for any claim arising out of or relating to a specific service will not exceed the amount Client paid QuestLynk for the specific service giving rise to the claim.
For subscription services, QuestLynk’s total liability will not exceed the amount paid by Client for the affected subscription during the three months immediately preceding the event giving rise to the claim.
This limitation does not limit liability to the extent prohibited by applicable law.
37. Indemnification
Client agrees to defend, indemnify, and hold harmless QuestLynk, LLC and its owners, members, managers, personnel, contractors, vendors, representatives, successors, and assigns from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorney’s fees, arising from or related to:
Client’s lack of authority to request, upload, disclose, or use records.
Invalid, incomplete, expired, or defective authorizations.
Client’s inaccurate information or instructions.
Client’s failure to identify relevant providers, dates, issues, claims, or deadlines.
Client’s failure to review QuestLynk deliverables.
Client’s legal advice, legal strategy, filings, deadlines, professional duties, or case decisions.
Client’s misuse, modification, external use, or redistribution of QuestLynk deliverables.
Client’s violation of privacy, confidentiality, HIPAA, court rules, professional rules, or applicable law.
Claims by Client’s clients, patients, claimants, law firm clients, opposing parties, courts, regulators, or third parties resulting from Client’s conduct, instructions, or use of QuestLynk’s services.
Client’s failure to pay third-party provider, facility, copy service, custodian, or portal fees.
Client’s failure to obtain required consents, authorizations, court orders, subpoenas, or legal authority.
38. Suspension or Refusal of Service
QuestLynk may suspend, refuse, or terminate services if:
Client fails to pay.
Client submits incomplete or invalid authorization.
Client submits questionable, unauthorized, or unlawfully obtained records.
Client requests unlawful, unethical, or improper work.
Client provides abusive, threatening, or unprofessional communication.
Continued work creates privacy, security, legal, operational, or ethical risk.
Client repeatedly changes scope without paying additional fees.
Client breaches these Terms.
Client fails to provide required information, records, payment, or authorization.
Client’s request requires state-specific legal process or authorization that Client has not provided.
Client remains responsible for fees incurred before suspension or termination.
39. Termination
Either party may terminate these Terms with written notice.
QuestLynk may terminate immediately for nonpayment, misuse of PHI, security risk, unlawful requests, abusive conduct, repeated scope abuse, or material breach.
Termination does not affect payment obligations, confidentiality obligations, intellectual property rights, limitation of liability, indemnification, dispute resolution, records retention, or any other provision intended to survive termination.
40. Non-Solicitation
During the term of the service relationship and for twelve months after termination, Client may not knowingly solicit, hire, contract directly with, or attempt to bypass QuestLynk to engage any QuestLynk employee, contractor, reviewer, assistant, vendor, or representative who provided services to Client through QuestLynk, unless QuestLynk gives written consent.
41. Force Majeure
QuestLynk is not responsible for delays or failure to perform caused by events outside QuestLynk’s reasonable control, including natural disasters, power outages, internet outages, software outages, cyber incidents, payment processor issues, illness, government action, provider delays, facility closures, copy service delays, labor disruptions, emergencies, or other events beyond reasonable control.
42. Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Unless otherwise required by law or agreed in writing, any dispute arising from these Terms will be brought in the state or federal courts located in Florida in the county where QuestLynk maintains its principal business address.
43. Dispute Resolution
Before filing a lawsuit, the parties agree to attempt in good faith to resolve disputes informally.
QuestLynk may pursue unpaid invoices, collection matters, or urgent injunctive relief without first completing informal dispute resolution.
The prevailing party in any action to enforce these Terms may recover reasonable attorney’s fees and costs where permitted by law.
44. Notices
Formal notices must be sent to the email address or mailing address designated by each party.
Client is responsible for keeping contact and billing information current.
Routine request updates, portal comments, invoice notices, operational messages, and requests for information may be sent through QuestLynk’s portal, email, or other approved communication method.
45. Assignment
Client may not assign these Terms without QuestLynk’s written consent.
QuestLynk may assign these Terms to a successor, affiliate, purchaser, merged entity, reorganized entity, or acquirer in connection with a business transfer, sale, merger, restructuring, or reorganization.
46. Amendments and Updates
QuestLynk may update these Terms from time to time by posting updated terms on its website, providing notice through the portal, sending notice by email, or presenting updated terms for acceptance.
Updated Terms apply prospectively. The service terms applicable to a specific paid request are the terms shown on the accepted invoice, service schedule, portal page, request form, service order, or written agreement at the time Client submits and pays for the request, unless the parties agree otherwise in writing.
Verbal statements do not modify these Terms.
47. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
48. Waiver
A party’s failure to enforce any provision of these Terms does not waive that party’s right to enforce the same or any other provision later.
49. No Third-Party Beneficiaries
These Terms are for the benefit of QuestLynk and Client only. No client, patient, claimant, law firm client, represented party, provider, facility, copy service, insurer, opposing party, expert, court, or other third party is intended to be a third-party beneficiary of these Terms.
50. Entire Agreement
These Terms, together with any applicable Master Services Agreement, service order, invoice terms, portal terms, privacy policy, service schedule, and HIPAA/PHI Addendum or Business Associate Agreement, represent the entire agreement between QuestLynk and Client regarding use of QuestLynk’s website, portal, request forms, upload tools, payment links, and services.
51. Electronic Acceptance
Electronic signatures, checkbox acceptance, portal submission, invoice payment, upload of records, request submission, or continued use of QuestLynk’s website, portal, or services may constitute acceptance of these Terms.
The individual accepting these Terms represents that they are authorized to bind Client.
QuestLynk, LLC
Website: QuestLynk.com
Email for Notices: info@QuestLynk.com
Business Address: Miami, FL
Effective Date: 06/06/2026