TERMS OF SERVICE AGREEMENT

QuestLynk, LLC (“QuestLynk,” “we,” “us,” or “our”) offers medical-record retrieval, provider follow-up, record organization and indexing, missing-record review, medical-record review, chronology services, and medical-record receiving and processing services.

These Terms of Service (“Terms”) govern access to and use of QuestLynk’s website, client portal, request forms, payment links, document upload tools, communications, and services.

These Terms are entered into between QuestLynk and any law firm, attorney, organization, business, representative, user, or client that accesses our website, submits a request, uploads records, communicates through our portal, makes a payment, or uses our services (“Client,” “you,” or “your”).

By accessing QuestLynk’s website, using the client portal, submitting a request, uploading records or authorizations, making a payment, electronically accepting these Terms, or using a QuestLynk service, you agree to these Terms.

If you do not agree to these Terms, do not use QuestLynk’s website, portal, request forms, upload tools, payment links, or services.

1. QuestLynk Services

QuestLynk offers administrative medical-record support services for law firms and related professional clients.

Depending on the service selected, QuestLynk may offer:

  • Medical-record request and retrieval services.

  • Provider follow-up services.

  • Record organization and indexing.

  • Missing-record review.

  • Medical-record review.

  • Medical chronology services.

  • Expedited medical-review and chronology services.

  • Medical Records Receiving & Processing Subscription services.

QuestLynk’s services are intended to assist clients with requesting, receiving, organizing, reviewing, summarizing, and tracking medical records and related information.

QuestLynk is not a law firm, healthcare provider, medical provider, expert-witness company, insurance company, or case-management company.

2. Master Services Agreement

QuestLynk may require a Client to enter into a Master Services Agreement (“MSA”) governing the paid service relationship between QuestLynk and Client.

The MSA may address service scope, payment, confidentiality, PHI handling, limitations of liability, indemnification, dispute terms, and other obligations relating to QuestLynk’s services.

If there is a conflict between these Terms and a signed MSA, the MSA controls with respect to the paid services covered by that agreement.

If QuestLynk and Client later enter into a Business Associate Agreement (“BAA”), the BAA controls with respect to PHI-specific obligations to the extent it conflicts with these Terms or the MSA.

QuestLynk’s Privacy Policy separately explains QuestLynk’s privacy practices.

3. Eligibility and Authority

By using QuestLynk’s website, portal, request forms, payment links, or services, you represent that:

  • You are at least 18 years old.

  • You have authority to use the website, portal, or services.

  • If acting on behalf of a law firm, business, organization, or other entity, you have authority to act on its behalf.

  • You are not using QuestLynk for an unlawful, unauthorized, unethical, or improper purpose.

  • You will not improperly access or copy QuestLynk’s nonpublic systems, forms, workflows, pricing, templates, or service methods.

QuestLynk may refuse, suspend, or terminate access when QuestLynk reasonably believes a user lacks authority, is misusing the services, is acting unlawfully, or is violating these Terms.

4. Client Accounts and Portal Access

QuestLynk may provide access to a client portal for submitting requests, uploading documents, sending messages, tracking request status, receiving updates, and managing service-related information.

QuestLynk uses third-party technology to provide certain portal and business functions.

QuestLynk does not guarantee uninterrupted availability of its website, portal, payment systems, email, fax, internet services, or third-party technology.

Clients are responsible for:

  • Protecting their login credentials.

  • Limiting portal access to authorized users.

  • Adding only authorized users to their account.

  • Promptly asking QuestLynk to remove access when a user should no longer have access.

  • Uploading documents to the correct request or matter.

  • Providing complete, legible, and accurate information.

  • Reviewing relevant portal messages, status updates, invoices, and requests for information.

QuestLynk may suspend portal access when QuestLynk reasonably suspects unauthorized access, nonpayment, misuse, security risk, unlawful activity, abusive conduct, or a violation of these Terms.

5. Medical-Record Request Services

QuestLynk may assist Client with preparing, submitting, confirming, tracking, and following up on medical-record requests.

Depending on the service selected, QuestLynk may:

  • Submit requests using information and authorizations provided by Client.

  • Confirm receipt when confirmation is available.

  • Provide request-status updates.

  • Follow up on outstanding requests.

  • Notify Client of known issues such as rejected authorizations, provider fees, missing information, provider delays, or incomplete responses.

QuestLynk does not guarantee that a provider, facility, records custodian, release-of-information company, portal, or other third party will release records, produce complete records, waive fees, confirm receipt, meet a deadline, or respond within a particular period.

6. Medical Review and Chronology Services

QuestLynk may provide medical-record review and medical chronology services.

Summaries of relevant medical information may be prepared as part of a medical review or chronology and are not necessarily offered as a separate service.

Depending on the service selected, the reviewer may:

  • Review medical records.

  • Identify relevant medical events.

  • Prepare medical chronologies.

  • Organize treatment timelines.

  • Identify providers.

  • Note diagnoses.

  • Summarize complaints and treatment.

  • Identify medications.

  • Identify potentially missing records.

  • Organize medical information contained in the submitted records.

Client may provide background information, questions, injuries, providers, dates, treatment issues, body parts, or other areas that Client wants emphasized.

If Client does not provide a specific focus or sufficient case background, QuestLynk may perform a general review based on the records provided and the service purchased.

QuestLynk is not responsible for failing to emphasize an issue that was not reasonably apparent from the records or identified by Client.

7. No Legal Advice

QuestLynk is not a law firm and does not provide legal services or legal advice.

QuestLynk does not provide:

  • Litigation strategy.

  • Case valuation.

  • Settlement recommendations.

  • Statute-of-limitations analysis.

  • Court-deadline calculation or monitoring.

  • Discovery-deadline calculation or monitoring.

  • Filing advice.

  • Subpoena advice.

  • Privilege advice.

  • Legal-ethics advice.

No attorney-client relationship is created between QuestLynk and Client, Client’s clients, patients, claimants, represented parties, or any other person.

Client remains responsible for all legal judgment, professional responsibilities, case strategy, filings, deadlines, discovery, settlement decisions, litigation decisions, and use of QuestLynk’s services or deliverables.

8. No Medical Advice

QuestLynk does not provide medical care, diagnosis, treatment recommendations, patient counseling, pharmacy services, medical causation opinions, standard-of-care opinions, medical-necessity opinions, or expert-witness opinions.

No healthcare-provider relationship, pharmacist-patient relationship, medical-provider relationship, or expert-witness relationship is created through QuestLynk’s services.

Medical reviews and chronologies are provided to assist Client with understanding and organizing the records submitted for review.

Client is responsible for reviewing a deliverable before relying on or using it externally.

9. Client Responsibility for Records and Authorizations

Client is responsible for providing accurate, complete, and authorized information reasonably necessary for the requested service, which may include:

  • Patient or claimant information.

  • Provider or facility information.

  • Relevant date ranges.

  • Record types requested.

  • Signed authorizations.

  • Facility-specific forms when required.

  • Passwords necessary to access records.

  • Records to be reviewed.

  • Relevant review instructions.

  • Priority or timing information when applicable.

QuestLynk may pause, reject, or refuse a request when an authorization appears missing, unsigned, expired, incomplete, mismatched, rejected, questionable, or otherwise insufficient.

Client is responsible for obtaining any corrected authorization, consent, subpoena, court order, proof of representation, or other authority required for the request.

10. Records Provided As-Is

QuestLynk’s work is based on the records and information provided to QuestLynk or received in connection with the applicable request.

QuestLynk is not responsible for records that are:

  • Missing.

  • Incomplete.

  • Inaccurate.

  • Illegible.

  • Duplicative.

  • Misfiled.

  • Corrupted.

  • Password protected without the required password.

  • Uploaded to the wrong request.

  • Not produced by a provider or records custodian.

QuestLynk does not independently verify the truth, accuracy, medical correctness, legal significance, or evidentiary value of records created by healthcare providers or other third parties.

Client should independently review original records before relying on a QuestLynk deliverable externally.

11. File Quality and Organization

Client should provide records in a reasonably accessible, legible, and reviewable format.

If submitted files cannot reasonably be reviewed because they are corrupted, unreadable, incorrectly uploaded, password protected without a password, or otherwise inaccessible, QuestLynk may pause work and request corrected files.

QuestLynk does not charge an additional fee solely because records are disorganized.

Record organization or indexing may be available when included in the applicable service or subscription.

Duplicate, irrelevant, blank, or unnecessary pages may count toward applicable page limits unless otherwise stated.

12. Payment Terms

QuestLynk does not begin work until payment is received unless QuestLynk agrees otherwise in writing.

A request may require:

  • Required request information.

  • Required records or authorizations.

  • Applicable payment.

  • Acceptance of the request by QuestLynk.

Additional services, pages, providers, date ranges, review questions, expedited handling, changed instructions, or work outside the original scope may require additional payment.

Unpaid amounts may result in paused services, withheld deliverables, suspension of portal access, collection efforts, or other lawful efforts to recover amounts owed.

QuestLynk does not currently impose a standard late fee unless otherwise agreed in writing.

13. Third-Party Fees

Healthcare providers, medical facilities, records custodians, release-of-information companies, portals, and other third parties may charge fees to process, copy, transmit, certify, or release records.

Unless expressly included in the purchased service, third-party fees are separate from QuestLynk’s service fees and are Client’s responsibility.

QuestLynk may pause a request when a third party requires payment, additional authorization, facility-specific forms, clarification, proof of representation, subpoena, court order, portal registration, or another action from Client.

14. Refund Policy

QuestLynk may provide a full refund when Client cancels before QuestLynk begins work.

Once work begins, fees are generally non-refundable.

Work may begin when QuestLynk reviews, organizes, submits, processes, analyzes, summarizes, prepares a chronology, follows up on, or otherwise begins performing the purchased service.

A refund is generally not owed solely because:

  • Client uploaded incorrect records.

  • Client changed strategy.

  • Client no longer needs the service.

  • Client failed to provide proper authorization.

  • Client submitted duplicate or irrelevant records.

  • Client provided incomplete instructions.

  • Client failed to respond to a request for information.

  • A provider delayed, denied, or incompletely fulfilled a request.

If QuestLynk makes a material error within the purchased scope, QuestLynk may correct or revise the affected work or provide another reasonable remedy.

15. Revisions and Corrections

Client should review deliverables after delivery and notify QuestLynk of any apparent error or requested correction within a reasonable period.

QuestLynk may correct or revise errors within the original purchased scope.

New records, new questions, new providers, new date ranges, new instructions, changed strategy, or work outside the original purchased scope may require additional services or payment.

QuestLynk is not required to provide unlimited revisions or perform work outside the original scope without additional agreement.

16. Turnaround Times

Turnaround times stated by QuestLynk generally begin after QuestLynk receives the information, payment, records, authorizations, instructions, passwords, and other materials reasonably necessary to perform the service.

Turnaround times may be affected by:

  • Missing records or information.

  • Invalid or incomplete authorizations.

  • Client delays.

  • Provider or third-party delays.

  • File-quality issues.

  • Additional record volume.

  • Weekends or holidays.

  • Technology outages.

  • Power or internet outages.

  • Other circumstances outside QuestLynk’s reasonable control.

QuestLynk does not guarantee completion of a legal deadline, provider response, third-party response, court result, settlement result, or case outcome.

17. Medical Records Receiving & Processing Subscription

QuestLynk may offer a Medical Records Receiving & Processing Subscription.

When purchased, QuestLynk may receive and process records on Client’s behalf through methods supported by the applicable subscription.

The specific services, limits, pricing, and other features included in the subscription are those identified by QuestLynk at the time of purchase.

The subscription does not include legal deadline calculation, legal advice, medical review, chronology services, or other services unless specifically identified as included.

Client remains responsible for determining what records should be requested, maintaining appropriate authorization, and reviewing records received.

18. Protected Health Information and Privacy

QuestLynk may receive, access, use, store, transmit, or review protected health information (“PHI”), personal information, confidential case information, and related records as reasonably necessary to provide requested services or as otherwise permitted by applicable law or agreement.

PHI may be submitted or received through QuestLynk’s client portal, business email, fax, physical mail, or another method identified by QuestLynk for the applicable service.

QuestLynk takes reasonable steps to protect PHI and confidential information from unauthorized access, use, or disclosure.

Client is responsible for ensuring that Client has appropriate authority to provide PHI and other confidential information to QuestLynk.

QuestLynk does not sell PHI.

If QuestLynk and Client enter into a Business Associate Agreement, that agreement governs PHI-specific obligations to the extent applicable.

QuestLynk’s Privacy Policy provides additional information concerning QuestLynk’s collection, use, disclosure, retention, and protection of information.

19. Use and Disclosure of PHI

QuestLynk uses and discloses PHI only as reasonably necessary to perform requested services, communicate regarding those services, and satisfy applicable legal or contractual obligations.

QuestLynk will not intentionally disclose Client PHI to unrelated third parties for purposes unrelated to the requested service.

Client should provide only the records and information reasonably related to the service being requested.

This section does not prevent QuestLynk from accessing or processing records reasonably necessary to complete a request, respond to a provider, perform a review, or otherwise provide the purchased service.

20. Sensitive Records

Client is responsible for determining that it has appropriate authority to provide or request sensitive records, including records relating to:

  • Mental-health treatment.

  • Psychotherapy.

  • Substance-use treatment.

  • HIV/AIDS.

  • Genetic information.

  • Reproductive healthcare.

  • Minors.

  • Deceased patients.

  • Veterans or military treatment.

  • Correctional facilities.

  • Federal facilities.

  • Other information subject to additional confidentiality requirements.

QuestLynk may pause or refuse work when authorization or disclosure authority appears incomplete, questionable, expired, or otherwise insufficient.

21. Security Incidents

QuestLynk will address security incidents involving Client information in accordance with applicable legal and contractual requirements.

Nothing in these Terms creates a security-notification obligation beyond what applicable law or an agreement between QuestLynk and Client requires.

22. Third-Party Providers and Contractors

QuestLynk may use third-party technology providers, payment processors, fax providers, communication providers, file-handling services, and other service providers as reasonably necessary to operate its business and provide services.

QuestLynk may also use a medical reviewer or contractor to perform a service requested by Client.

A medical reviewer or contractor receiving Client information may use that information only for purposes related to the service being performed.

Third-party technology providers may also process information according to their own terms and privacy practices.

23. Records Retention

QuestLynk generally retains medical records and related service files for 90 days after completion or delivery of the applicable service.

After that period, QuestLynk will securely delete those records from systems under QuestLynk’s control unless longer retention is required by applicable law, contract, or Client instruction.

Certain non-medical information, including invoices, payment records, account information, request records, contracts, and business communications, may be retained longer when reasonably necessary for business, accounting, legal, or recordkeeping purposes.

Third-party service providers may maintain information according to their own retention practices.

24. Confidentiality

Each party may receive confidential information from the other.

Confidential information may include nonpublic business, legal, medical, personal, case-related, financial, operational, or technical information.

Each party agrees to use confidential information only as reasonably necessary to perform or receive the applicable services and to take reasonable steps to protect it.

Confidentiality obligations do not apply to information that:

  • Is publicly available through no breach of these Terms.

  • Was already lawfully known by the receiving party.

  • Is independently developed without use of the confidential information.

  • Is lawfully received from another source.

  • Must be disclosed pursuant to applicable law or legal process.

Confidentiality obligations survive termination to the extent reasonably necessary to protect confidential information.

25. Attorney-Client Privilege and Work Product

Client is responsible for determining whether records, communications, notes, summaries, chronologies, or other information are protected by attorney-client privilege, attorney work product, confidentiality obligations, or other legal protections.

QuestLynk does not provide legal advice concerning privilege, waiver, work-product protection, confidentiality designations, or litigation strategy.

Client should provide privileged or protected information only when Client determines that doing so is appropriate.

26. Communications

Request-specific instructions should be submitted through QuestLynk’s client portal or another written communication method used by QuestLynk.

Material verbal instructions should be confirmed in writing when practical.

QuestLynk is not responsible for acting on instructions that are not received, are unclear, are sent through an incorrect channel, or cannot reasonably be connected to the applicable request.

Client should monitor relevant portal messages, status updates, invoices, and requests for information.

27. Communications With Client’s Clients or Patients

QuestLynk generally communicates with the law firm or other professional Client and with providers or records custodians involved in a request.

QuestLynk does not intend to communicate directly with Client’s clients, patients, claimants, or represented parties as part of its ordinary services.

Incidental or accidental communication does not create a direct service relationship.

QuestLynk may communicate directly with such a person when QuestLynk separately agrees to do so and Client provides any necessary instructions and authority.

28. Use of Deliverables

After full payment, Client may use QuestLynk deliverables for the matter or purpose for which the service was purchased.

Client is responsible for reviewing deliverables before using them externally.

Client may not:

  • Alter a QuestLynk deliverable in a manner that falsely represents the altered document as the original QuestLynk deliverable.

  • Remove QuestLynk branding or identifying information for the purpose of presenting QuestLynk’s work as another company’s original work.

  • Resell or sublicense QuestLynk deliverables as a separate competing service.

  • Copy or use QuestLynk’s templates, processes, workflows, or service materials to create a competing service.

Client may use information contained in a deliverable as part of its own legal work, communications, case preparation, or other authorized professional activities.

29. Intellectual Property

QuestLynk retains ownership of its:

  • Name.

  • Logo.

  • Branding.

  • Website content and structure.

  • Forms.

  • Templates.

  • Instructions.

  • Formats.

  • Checklists.

  • Workflows.

  • Processes.

  • Service materials.

Client receives the right to use final deliverables for the matter or purpose for which they were purchased after full payment.

Client does not obtain ownership of QuestLynk’s underlying templates, forms, workflows, processes, or proprietary materials.

30. Website and Portal Restrictions

You may not:

  • Use QuestLynk for an unlawful purpose.

  • Upload records or PHI without appropriate authority.

  • Upload malware or harmful files.

  • Attempt to access another Client’s account, requests, or records.

  • Interfere with QuestLynk’s website, portal, payment systems, or operations.

  • Improperly copy, scrape, reproduce, reverse engineer, or misuse QuestLynk’s nonpublic forms, templates, workflows, or service structure.

  • Misrepresent your identity, authority, affiliation, or authorization.

  • Use QuestLynk’s services to violate applicable privacy laws, professional rules, court requirements, or other laws.

  • Send abusive, threatening, harassing, discriminatory, or unlawful communications.

QuestLynk may suspend or terminate access for violations of this section.

31. Human Medical Review

QuestLynk does not use generative artificial intelligence to prepare medical-record reviews or chronologies.

These services are performed by a human reviewer.

QuestLynk does not use Client medical records or PHI to train public artificial-intelligence models.

QuestLynk may use ordinary administrative technology to receive, store, organize, transmit, and manage requests, records, messages, and work product.

32. Nationwide Services

QuestLynk may provide services to law firms and other Clients located throughout the United States.

Client remains responsible for requirements specific to Client’s jurisdiction, matter, professional obligations, and legal authority.

QuestLynk does not provide state-specific legal advice.

QuestLynk may pause, reject, or request additional information for a request when additional authorization, legal process, documentation, or clarification appears necessary.

33. Client Legal and Professional Responsibility

Client is responsible for its own compliance with applicable:

  • Professional rules.

  • Court rules.

  • Privacy requirements.

  • Client-consent requirements.

  • Authorization requirements.

  • Discovery obligations.

  • Confidentiality obligations.

  • Privilege requirements.

  • Legal-ethics obligations.

QuestLynk does not supervise Client’s legal work or attorney-client relationships.

34. No Guarantee of Outcome

QuestLynk does not guarantee:

  • That records will be obtained.

  • That records will be complete.

  • That third-party records will be accurate.

  • That every relevant fact will be identified.

  • That every medical issue will be identified.

  • That a review or chronology will support Client’s position.

  • That a provider or records custodian will respond by a particular deadline.

  • That another party will agree with a review or chronology.

  • That Client will obtain a particular settlement, judgment, recovery, or other result.

35. Disclaimer of Warranties

QuestLynk will use reasonable efforts to perform purchased services.

Except as expressly stated in these Terms or a signed MSA, QuestLynk disclaims warranties to the fullest extent permitted by applicable law.

QuestLynk’s website, portal, upload tools, communication tools, payment links, and services are provided on an “as is” and “as available” basis to the extent permitted by law.

36. Limitation of Liability

To the fullest extent permitted by applicable law, QuestLynk will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages arising from use of QuestLynk’s services.

This may include claims involving lost settlement value, lost case value, missed legal deadlines, litigation losses, sanctions, adverse rulings, lost business, reputational harm, or third-party claims.

QuestLynk’s total liability for a claim arising from a specific service will not exceed the amount Client paid QuestLynk for that specific service.

For a subscription service, QuestLynk’s total liability will not exceed the amount paid by Client for the affected subscription during the three months immediately preceding the event giving rise to the claim.

These limitations apply only to the extent permitted by applicable law.

37. Indemnification

To the extent permitted by applicable law, Client agrees to indemnify and hold QuestLynk harmless from third-party claims, damages, losses, liabilities, and reasonable costs arising from Client’s:

  • Lack of authority to request, provide, disclose, or use records.

  • Invalid or defective authorizations.

  • Inaccurate information or instructions.

  • Failure to identify relevant providers, dates, issues, or deadlines.

  • Failure to review QuestLynk’s deliverables.

  • Legal advice, strategy, filings, deadlines, or professional obligations.

  • Unauthorized modification, distribution, or misuse of QuestLynk’s deliverables.

  • Violation of privacy, confidentiality, professional, court, or other applicable requirements.

  • Failure to obtain required authorization, consent, subpoena, court order, or other legal authority.

38. Suspension or Refusal of Service

QuestLynk may suspend, refuse, or terminate a service when:

  • Client fails to pay.

  • Required information or authorization is missing.

  • Authorization appears invalid or questionable.

  • Records appear unauthorized or unlawfully obtained.

  • Client requests unlawful or improper work.

  • Continued work creates a material privacy, security, legal, or operational concern.

  • Client repeatedly requests work outside the purchased scope.

  • Client violates these Terms.

  • Client provides abusive or threatening communications.

  • Client fails to provide information reasonably necessary to complete the service.

Client remains responsible for fees incurred before suspension or termination.

39. Termination

Either party may terminate the service relationship in writing.

QuestLynk may terminate immediately for nonpayment, unlawful requests, misuse of PHI, serious security concerns, abusive conduct, or material violation of these Terms or an applicable MSA.

Termination does not eliminate payment obligations or provisions that reasonably need to continue after termination, including confidentiality, intellectual property, limitations of liability, indemnification, and records-retention obligations.

40. Non-Solicitation

During the service relationship and for twelve months after it ends, Client may not knowingly bypass QuestLynk for the purpose of directly engaging a medical reviewer or contractor introduced to Client through QuestLynk to perform substantially similar services without QuestLynk’s written consent.

This provision does not restrict relationships that independently existed before QuestLynk introduced the parties.

41. Force Majeure

QuestLynk is not responsible for delays or failure to perform caused by circumstances outside QuestLynk’s reasonable control.

These circumstances may include natural disasters, power outages, internet outages, technology outages, cyber incidents, government action, provider delays, facility closures, emergencies, or other events outside QuestLynk’s reasonable control.

42. Governing Law and Venue

These Terms are governed by the laws of the State of Florida without regard to conflict-of-law principles.

Unless otherwise required by applicable law or agreed in writing, disputes arising from these Terms will be brought in an appropriate state or federal court in Florida in the county where QuestLynk maintains its principal business address.

43. Dispute Resolution

Before filing a lawsuit, the parties agree to make a good-faith effort to resolve the dispute informally.

QuestLynk may pursue unpaid amounts or urgent legal relief when appropriate without first completing informal dispute discussions.

Any recovery of attorney’s fees or costs will be governed by applicable law or written agreement.

44. Notices

Formal notices to QuestLynk may be sent to:

QuestLynk, LLC
info@questlynk.com

Client is responsible for keeping its contact information current.

Routine request updates, invoices, portal messages, and service communications may be sent through QuestLynk’s portal, email, or another communication method used in connection with the service.

45. Assignment

Client may not assign its rights or obligations under these Terms without QuestLynk’s written consent.

QuestLynk may assign its rights or obligations in connection with a sale, merger, reorganization, or transfer of QuestLynk or substantially all relevant business assets.

46. Changes to These Terms

QuestLynk may update these Terms as its services, practices, technology, or legal obligations change.

When these Terms are updated, the revised version will be posted with an updated effective date.

Changes apply prospectively unless otherwise required by law or agreed in writing.

47. Severability

If a provision of these Terms is determined to be unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

48. Waiver

Failure by QuestLynk or Client to enforce a provision of these Terms does not waive the right to enforce that provision or another provision later.

49. No Third-Party Beneficiaries

These Terms are intended for QuestLynk and Client.

No patient, claimant, represented party, provider, facility, records custodian, insurer, opposing party, expert, or other third party is intended to receive rights under these Terms solely because QuestLynk provides services relating to that person or entity.

50. Entire Agreement

These Terms, QuestLynk’s Privacy Policy, and any applicable signed Master Services Agreement constitute the agreements governing Client’s use of QuestLynk’s website, portal, and services.

If QuestLynk and Client later enter into a Business Associate Agreement, that agreement also applies to the PHI-specific matters it covers.

No other agreement is incorporated into these Terms unless QuestLynk and Client actually enter into that agreement or expressly agree to incorporate it in writing.

51. Electronic Acceptance

Electronic signatures, checkbox acceptance, portal submission, payment, request submission, or use of QuestLynk’s services may constitute acceptance of these Terms to the extent permitted by applicable law.

A person accepting these Terms on behalf of an organization represents that the person has authority to act on behalf of that organization

Effective and last updated: September 16, 2026

QuestLynk, LLC
Miami, Florida 33194
Email: info@questlynk.com